We hope you will love your new stone and tiles. However, we understand from time-to-time that there may be a reason to return a product or you may have a delivery issue. Please follow our guidelines below to make your returns as quick and seamless as possible.

 

Quick Overview:

If you notice any shortages or damages then please let us know via email (sales@ssathome.co.uk) within three working days of receipt. Please include photographic evidence.

Delivery of incorrect products must be notified via email within three working days of receipt.

Any items must be returned in full boxes where applicable.

Bespoke products and special-order products are exempt from cancellation or returns policies.

All resalable returns on standard stock items are subject to a 20% restocking charge and collection fee which will be deducted from the credit raised.

All returns must be pre-authorised by Stamford Stone and will require a returns number, which can be sought via emailing us .
Refunds will exclude delivery charges.

Returns for ancillaries will be accepted up to four weeks following delivery/collection of goods. Returns for standard stock items will be accepted up to eight weeks following delivery/collection of goods.

Goods Arrived Damaged or Incorrect Items Received

Whilst we make every effort to package our stone and tiles to ensure they are protected, if your products arrive with a customer damaged or the incorrect products arrive, then we will take responsibility and send replacements as long as they are not installed.

Please ensure that shortages and damages are reported with photographic evidence via email: sales@ssathome.co.uk within 48 hours of delivery.

 

Change Of Mind Or Over Ordered

We know that sometimes customers simply change their minds or may have over ordered. We are happy to accept returns on this basis so long as goods are returned to us in a sellable condition and so long as we have the same batch in our warehouse.

 

Refunding payment

Any refunds will be issued back to the original payment method.

Please also note:

• We charge a 20% restocking fee where a customer has changed their mind, or over ordered.
• We only accept full boxes of tiles for refund.
• Items needs to be carefully packaged when returned to us as damage of these fragile items can happen in transit and will not be the responsibility of Stamford Stone.
• It is the customer’s responsibility to arrange a return to Stamford Stone via their own preferred delivery method.
• We will only allow returns if we have the same batch in stock in our warehouse.
• Returns can take up to 10 working days to process through our warehouse.

For all returns please contact us first via sales@ssathome.co.uk and we will issue a returns number. Any returns received not following this process may be refused